I feel as though my computer system is running me.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I don't understand my software and computer support people. They speak a “different language” than I do.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We are constantly feeding our computer data, but we can't get any of the information back out.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I wonder why we have to do things a certain way when it doesn't make sense for our company.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our computer system always has an excuse for why something can't be done.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our computer system is keeping us from servicing our customers the way we want to.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
My staff has to be computer experts to get their work done.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I wish my staff could quit messing with the computer systems and just get on with business.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
None of our systems communicate with each other.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We have to manually re-enter data (Web Orders, EDI Orders, Inventory Counts, etc.).
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Routine customer service requests take far too much time.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I would like to accomplish more during my work day.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our computer system forces my staff to be inefficient.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We have to enter the same data more than once.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our customers are making more demands that require more manual work from our staff (compliance labels, barcodes, special requests, etc.).
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We rely on one or more spreadsheets for our daily operations.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
The paper keeps getting piled higher and deeper.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our accounting records are taking up too much valuable space.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I am inundated in data, but can't get enough information to make good, timely decisions.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We use more paper than ever, yet we are less informed.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I am worried about the security of our system in the event of a virus, hacker or natural disaster.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our employees routinely get viruses on their computers.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We get way too much SPAM email.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I hear my staff tell our customers, “Well, the computer says we have it in stock, but let me check and get back to you.”
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
My staff seems to grow faster than our business; it seems to take three times as many people to do the same amount of work.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I feel as though I am going in circles and getting nowhere.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We never know our manufacturing costs.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our Bill of Materials is never accurate.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
None of the computer support people understand the pressure I am under when my computer system fails, or isn't working correctly.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We have a hard time locating the inventory our computer says we have.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
We never know what raw materials we need or have in stock.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I have to stay late to finish my work two or more days a week.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
I wish I had instant access to what is going on in our business right now.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
My sales people spend too much time filling out paper work and not enough time selling.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our “Sales Forecast” is a dreaded task.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our Inventory Forecasting is out of control.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
It takes forever to get my financial statements at the end of the month.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree
Our manufacturing process control is a nightmare.
N/A - Not Applicable
0 - Totally Disagree
1 - Somewhat Disagree
2 - Mildly Disagree
3 - Mildly Agree
4 - Somewhat Agree
5 - Totally Agree